Press Release – Frisco-based Fortune Minds is now a ServiceNow Technology Partner

Frisco-based Fortune Minds Inc., an IT service provider that offers end-to-end ServiceNow solutions to Fortune 1000 companies across the globe, is now an Official Technology Partner with ServiceNow Inc.

Launched in 2012, Fortune Minds Inc. has rapidly grown into a full-fledged IT company serving 200+ clients in a short span of 6 years. Currently, the Frisco office of FortuneMinds Inc. houses a team of 25+ ServiceNow certified professionals who had successfully completed 15+ ServiceNow projects till date.

The firm offers IT Service Management (ITSM), IT Financial Management, IT Operations Management, IT Asset Management, Self Service, Integrations and CMDB & Discovery offerings in ServiceNow.

Ravi Polishetty, Co-Founder of FortuneMinds Inc., says, “We increased the cycle time and accuracy of inventory, we automated the infrastructure resources using Asset Management module and improved operational efficiency of our clients’ business processes. We aim to partner with more and more Fortune 500 companies to transform their IT operations.

Fortune Minds Inc. also works with remote clients to develop custom software applications for their internal teams, as well as individual departmental systems such as Customer relationship management (CRM) platforms and Human Resource Management (HRM) systems. The firm has worked with a global client base with teams of expert and certified IT professionals located both onsite and offshore.

Having played a key role in IT infrastructure setup for a global client base, the firm has also partnered with companies such as Toyota and TIBCO to supply ServiceNow resources on a per project basis to address their IT needs, optimize IT systems and help overcome various IT challenges.

About Fortune Minds

Headquartered in Frisco, Texas, Fortune Minds Inc., an IT service provider firm that offers software development of both cloud-based and on-premise applications, mobile application development, IT consulting, staffing, recruitment, testing and technical support services. The firm offers customized IT solutions which are affordable and adaptable to the needs of its global clientbase; with a focus to empower clients towards a better IT infrastructure that contributes to their business growth and development.

Artificial Intelligence for e commerce

How AI can influence ecommerce business?

The rise of Artificial Intelligence (AI) cannot be overlooked. From media to telecommunication, retail, and even e-Commerce, AI is almost everywhere – revolutionizing every facet of the modern world. The truth is, AI is rapidly making its headway in e-Commerce, freeing not just time but resources too.

With the exponential growth in the e-Commerce sector, firms are exploring ways through which AI can streamline their business processes, increased brand competitiveness and improve customer service. This article aims to reflect how AI is set to influence electronic commerce with its current and future applications. Let’s understand how artificial intelligence is changing the rules of the game in online commerce.

Smarter Search & Recommendation Engines:

The beauty of AI lies in innovation. With smarter search options, online customers can easily search for the products they want. Rather than writing algorithms manually or leaving it on the online shoppers to look for the product they seek, AI’s machine learning and analytics enable smarter search with personalized content.

In fact, companies are increasingly analyzing customer behavior on their shopping websites to understand the needs of their customers better and to confidently predict what products they will like to buy based on their past transactions. Recommendation engines now can even search an entire store catalog, suggesting products to customers from inventories that contain thousands of products.

Powerful Chatbots:

One of the easiest ways to win customers online is to be accessible to them 24/7, and with the advent of AI chatbots, it has become a reality. While several companies used to rely on actual persons to chat with their website users, there has been a gradual shift towards programmed bots. And why not? After all, driving conversations in this era of “conversational commerce” has become easier with AI bots.

With rapid advancement, these automated chatbots are now offering an experience that is much more personalized and intelligent than before – making it difficult for many to tell the difference between bots and human reps providing support through chats.

Improved Customer Experiences:

With AI, the days of solely depending on human resources for handling customer service are finally over. One of the finest examples of how AI is reshaping the world of e-Commerce is through better customer service and management.

By utilizing data analytics and demand forecasting, AI programs can collect, analyze, organize and use data to understand the customers and predict their shopping trends, thereby improving conversion rates. This data can then be used for personalized marketing campaigns to win more customers while enhancing merchandise, retail, inventory, and delivery processes.

Better Inventory Management:

AI’s predictive analytics and machine learning algorithms help a great deal in automating warehouse operations. With programs that can collect customer data, track buyer’s purchase history, deliver high-intelligent analytics, companies and retailers can now get information about all those elements that have an impact on demand and predict real-time and future inventory requirements without making it a time-consuming task.

Final Thoughts

While e-Commerce is the future of retail, AI is the future of e-Commerce. With a growth trend that is not likely to subside any time soon, delivering a great online shopping experience will only be a sustained reality if online stores adopt AI on time.

Inspire your business

Learning from the Leaders: Amazon’s IT Efforts that Inspire your Business

From a bookseller to a leading technology provider – the journey of Amazon.com Inc. over the past two decades has surely been a momentous one. Ever since it went live in 1995, Amazon has redefined how people could use the Web.

However, all this couldn’t have been a reality in the absence of robust IT support and significant efforts in the direction of leading a change bigger than what the world had seen back then. From e-readers to online grocery shopping, video streaming service, and much more – Amazon has introduced technological advancement on many fronts.

Inspiring businesses worldwide, this Seattle-based company has a strong customer base all over the world. And the success story of Amazon has many key learnings for the businesses of today. Let’s take a quick look at some of the Amazon’s IT efforts that continue to shape the world and continue to inspire modern-day businesses:
Amazon drives innovation.

A tech innovator in every sense, Amazon drives innovation. As Amazon CEO Jeff Bezos said at Recode’s Code Conference in 2016 that Amazon has the “gold standard culture for innovation and pioneering work.” With a culture for innovation focused on improving customer experience, driving operational effectiveness and developing new business models, Amazon has succeeded remarkably in a variety of product categories.

By focusing on what the customers really want and what they will be willing to pay for, the company has led innovation far and wide. Not being afraid of new ideas, the company introduces novelty with sophistication, whether it is robotics or speed fulfillment. And being involved in too many things isn’t a challenge here. The company is making headways in a variety of realms, including cloud computing, natural language processing, retail, devices and a lot more.
It is not afraid of failure.

If there is one thing that Amazon isn’t afraid of, then it has to be failure. Several projects started by the company have failed over the course of the past two decades, but nothing has stopped it to reinvent, move on and succeed after failures. The risk-taking ability and the desire to make the most of the world of IT even led to the discovery of Amazon Web Services.

Even Bezos isn’t hesitant to admit that the growth achieved by Amazon is due to the failures that it has faced. To quote him, “If you’re going to take bold bets, they’re going to be experiments, and if they’re experiments, you don’t know ahead of time if they’re going to work. Experiments are by their very nature prone to failure. But a few big successes compensate for dozens and dozens of things that didn’t work.”
It embraces external trends.

In an era where many technology giants have become obsolete because of their reluctance to change, Amazon has been different. The company very well realized the power that external trends hold and is confidently moving in the direction of latest IT developments.

In a 2017 annual letter to the company’s shareholders, Bezos wrote about “embracing external trends”. The company is training its workforce to become proficient at AI. From running courses on machine-learning to hosting talks from in-house experts, Amazon understands that cultivating the rapidly evolving machine-learning culture is the need of the hour.

And the company’s revolutionary smart speaker, the Echo, and its voice-controlled intelligent personal assistant service, Alexa are a demonstration of the IT efforts of the company, even when it did not have the artificial intelligence prowess needed to achieve what it did.

Artificial Intelligence

The Emergence of Artificial Intelligence – Part I

Google CEO’s recent statement in an interview, “AI Is ‘More Profound Than, I Dunno, Electricity or Fire” isn’t just enough to describe the potential of Artificial Intelligence (AI). AI is a name that needs no introduction. We’ve watched it grow at an accelerated pace, making tech giants like Facebook and Google embrace this technology into their products.

While some say AI is still at a budding pace, others predict that it could have a profound effect on the human race. Well, whichever is true is not a concern as long AI remains to make it possible for machines to think, act and learn like humans. From self-driving cars to chess-playing computers and speaking robots, AI is everywhere. Voice assistant applications such as Alexa, Cortana, Siri have become an integral part of our daily lives making it much easier than ever.

In this article, we will explore some of the most common uses of AI that could make a huge difference to the way you perceive technology.

  • Big Data. In reality, big data is not big. It is large chunks, bits, and sets of data that requires beyond-human effort to organize, analyze and report given its volume, variety and velocity. Data Analytics is a term that describes the integration of Big Data with AI to utilize machine-based quantitative models for predictive analysis, market forecasts, strategic recommendations and much more. This application finds its use in managing a large amount of medical and clinical data, and digitization of offline data, etc to improve the overall performance of the system.
  • Smart Home Assistants. Amazon’s Alexa, Apple’s Siri, Google’s Assistant and Microsoft’s Cortana are some of the most popular synonyms for AI-powered voice assistants that require no introduction. Smart speakers such as Amazon Echo, Google Now and HomePod are also developed based on AI and Machine Learning technologies. These little devices have conquered the market space with their ability to assist users with a multitude of tasks from checking the weather report to searching products on e-commerce sites with just a simple voice instruction!
  • Email Sorting, Filtering, and Categorization. Although it seems surprising, those Gmail email filters, spam filters, automatic categorization are designed using AI’s machine learning algorithms. AI uses machine learning capabilities to perform high-volume computerized tasks with a little manual intervention. Every time you are marking an email as spam or important, Gmail automatically identifies the pattern and learns.
  • E-commerce Chatbots. Did you find yourself speaking with a chatbot when you logged into eBay, Facebook or any other e-commerce site? Didn’t that sound very human-like and you couldn’t even notice the difference. Well, that’s AI for you. Chatbots are a relief to businesses that cannot provide 24/7 technical support. Trained e-commerce chatbots are widely popular to keep the potential customer on the website, making product recommendations, resolving queries, sharing links to relevant knowledge base articles, or gathering contact information.

This article lists out only four relatable applications of AI from a vast number of uses, pros, and cons. Keep reading our articles for more interesting insights on various technologies such as ServiceNow, Cloud Computing, VR, and much more.

10 Tips To Successful Mobile App Development

Mobile-friendly websites were the trend of yesterday, while mobile apps are the trends of today! Mobile Apps are not limited to only e-commerce websites but are extended to brands across all industrial sectors, no matter the nature and size of the business.

Speaking of Mobile Apps, Fortune Minds Inc. works with a team of mobile application developers to develop forward-thinking apps for businesses across the globe. We worked with e-commerce business owners, foodpreneurs and much more to roll out apps that suit their business requirements. Our experts have listed out 10 tips to launch a successful mobile app development project and create an app that improves user engagement and experience.

Tip #1 Do not underestimate the importance of Testing

While Development is an important phase, testing is the most crucial area of mobile app development that cannot be overlooked. Whether it is a mobile game or a retail store, it is always essential to ensure your apps has little or no bugs that could totally push your users away from your app.

Tip #2 Do not tend to Overdo

As much as a beautiful, cute, bright-colored app seems to look good, it is essential to keep the UI more vision-friendly, and minimal. Minimalistic designs are a great way to tap the GenY and GenZ audience.

Tip #3 Identify the core principle

Before launching app development, you need to have clear information about the nature and purpose of the app to make sure the process heads from A to B and not A to C.

Tip #4 Know your audience

Understanding your audience demographics helps in order to create an app that identifies and address their preference and creates more engagement.

Tip #5 Focus on Load Time

Creating a bulky app that uses more data and exhibits a slow load time is a big no-no. Hence, it is essential to focus on load time as well while developing an app.

Tip #6 Pick the Right Features

There is a tendency to load mobile apps with all the features with an intention to provide everything on a single platform. While an all-in-one mobile app is a great idea, bulky apps might turn your audience away. So, it is advised to pick the most relevant features that reflect your brand strategy.

Tip #7 Cross-Platforms Apps

Gone are the days when apps were created for iOS or Android mobiles. If your app doesn’t exhibit cross-platform compatibility, then you are about to lose the race.

Tip #8 Know your revenue targets

If there are any in-app revenue generation features such as paid applications, separate app and in-app freemiums, advertisements, subscription and pay per download among others, it is time you lay down a plan before you begin the development.

Tip #9 Do not ignore social media

One and the only best way to promote your app is to use social media extensively and create a great follower-base using other techniques such as influencer marketing, email newsletters and much more.

Tip #10 Do not ignore the approach

Lastly, the most important tip for your app development is to decide on Day 1 if you prefer a hybrid, native, or web app. Having this information is highly important.