Press Release – Frisco-based Fortune Minds is now a ServiceNow Technology Partner

Frisco-based Fortune Minds Inc., an IT service provider that offers end-to-end ServiceNow solutions to Fortune 1000 companies across the globe, is now an Official Technology Partner with ServiceNow Inc.

Launched in 2012, Fortune Minds Inc. has rapidly grown into a full-fledged IT company serving 200+ clients in a short span of 6 years. Currently, the Frisco office of FortuneMinds Inc. houses a team of 25+ ServiceNow certified professionals who had successfully completed 15+ ServiceNow projects till date.

The firm offers IT Service Management (ITSM), IT Financial Management, IT Operations Management, IT Asset Management, Self Service, Integrations and CMDB & Discovery offerings in ServiceNow.

Ravi Polishetty, Co-Founder of FortuneMinds Inc., says, “We increased the cycle time and accuracy of inventory, we automated the infrastructure resources using Asset Management module and improved operational efficiency of our clients’ business processes. We aim to partner with more and more Fortune 500 companies to transform their IT operations.

Fortune Minds Inc. also works with remote clients to develop custom software applications for their internal teams, as well as individual departmental systems such as Customer relationship management (CRM) platforms and Human Resource Management (HRM) systems. The firm has worked with a global client base with teams of expert and certified IT professionals located both onsite and offshore.

Having played a key role in IT infrastructure setup for a global client base, the firm has also partnered with companies such as Toyota and TIBCO to supply ServiceNow resources on a per project basis to address their IT needs, optimize IT systems and help overcome various IT challenges.

About Fortune Minds

Headquartered in Frisco, Texas, Fortune Minds Inc., an IT service provider firm that offers software development of both cloud-based and on-premise applications, mobile application development, IT consulting, staffing, recruitment, testing and technical support services. The firm offers customized IT solutions which are affordable and adaptable to the needs of its global clientbase; with a focus to empower clients towards a better IT infrastructure that contributes to their business growth and development.

ecommerce chatbots

All you need to know about ecommerce chatbots

Do you own an ecommerce business and are intrigued with chatbots? Do you want to know how do chatbots work and what is their effectiveness? If yes, then here is a quick guide to answer all that you need to know about ecommerce chatbots, helping you understand them better.

What is a chatbot?
A chatbot is a software powered by rules or artificial intelligence (AI). This software enables conversations using chat interfaces like Facebook Messenger, Slack, etc. Chatbots are used for various purposes including but not limited to educating, training the users, solving customers’ queries and concerns, saving cart abandonment, and doing a lot more.

How do chatbots work?
As mentioned above, a chatbot is either powered by rules, i.e., pre-written scripts, or works through machine learning, also known as AI. With rapid advancement in AI, chatbots can simulate human conversations with much more ease and smartness than ever before. With their speed, intelligence, and multi-tasking abilities, chatbots have become a much-needed tool for ecommerce retailers.

Chatbot maintenance and control
The maintenance and control of chatbots are largely dependent on their types.
Chatbots that run on scripts are easier to maintain as they work with fixed responses. Whereas, AI chatbots require far more time for maintenance along with much more supervision than what their scripted counterparts need.

The Role of Ecommerce Chatbots
Transforming business with the help of ecommerce chatbots has become the new norm in the virtual world. There is a lot that can be done with chatbots. Let’s take a look at some of the ways through which chatbots can help ecommerce businesses perform multiple tasks with absolute convenience:

Improved Customer Service – Chatbots can easily replace outdated chatting software and help customers interact with your business in a quick and simple manner. Through personalization, chatbots deliver a truly interactive customer experience, without any delays or without keeping the customers waiting in a queue to get the solutions that they are looking for.

Increased Sales – Generating leads with the help of chatbots has become a modern-day reality for ecommerce brands. Customers who visit your website can be taken well care of with these chatbots who drive interest and ask them what is it that they are in need of. By taking your website visitors to the products they need, chatbots help in enabling quick sales.

Conversational Assistant – An amazing role played by chatbots is that of a conversational assistant. By identifying what a customer is looking for, chatbots can initiate conversations and help the shoppers feel valued. As a matter of fact, by finding the exact products that a potential customer wants, bots save a lot of time of the shoppers and even turn them into recurrent shoppers and patrons.

Reduced Costs – By reducing or eliminating the need for customer care executives to answer emails or calls, an ecommerce business can tremendously cut its costs. And when customers are saved from the troubles to write long emails or to stay on the line to talk to one of your reps for solving their complaints, they become happy too. Thus, having chatbots work for an ecommerce business is a win-win situation for both the business owner and the customers.

Planning to stay ahead in the competition. Then why wait? Partner with Fortune Minds to add innovative technology to your business using our strategic IT solutions. Write to us at info@fortuneminds.com or call us at +1-972 968 9025 to drop in an inquiry.

Web-based Application

Why does your business need a Web-based Application?

The world of Information Technology is evolving at a fast pace. A desktop program, which used to be a sensation in the computing world, has been replaced by the straightforward and seemingly modest web-based application today. Companies, across the world, are quickly embracing the power of web applications for a number of reasons. We will address these reasons in a moment. But first, let’s understand what exactly a web-based application is.

Web-based Application – What is it?

A web-based application is a program that is stored on a remote server, rather than on a device’s memory and is accessed over the Internet using a web browser. In simple words, this application makes use of a web browser as a client. It can be accessed regardless of the user’s location or device. Popular examples of web-based applications include Gmail, Google Docs, Yahoo, FreshBooks, Facebook, Amazon, etc.

How can Web-Based Applications help your business?

Web-Based Applications can help your business in various ways, such as:

  • With these applications, multiple users can access information in a uniform environment. Thus, the need for developing and testing the application for different operating systems is eliminated as user interaction can be done on any web browser.  
  • One of the major benefits of web-based apps is that they provide anytime, anywhere access to the users. Moreover, these can be accessed from any device. All that’s needed is an Internet connection. With this, real-time collaboration and location-agnostic work environments are facilitated, helping businesses to work and expand without geographical restrictions.
  • The UI of web-based applications can be customized without any fuss, making it easier for businesses to give a tailor-made look and feel to the application which resonates with their brand image and identity. The cost of creating different interfaces for different user groups is reduced considerably, as a single interface can be customized for different users without incurring additional expenses.
  • Web-based applications are less complicated than their traditional counterparts in terms of installation, upgrades, and maintenance. When a new version of the app is rolled out, it gets installed on the host server. This means that updating the application on every user’s device is no longer needed. Thus, installing as well as maintaining web-based apps is much simpler and quicker than installing and maintaining traditional application programs.
  • By using web-based applications, businesses also eliminate space limitations as these are deployed on the server, which means to increase the capacity of the app, all that’s required is to upgrade the server hardware. As the organization scales up and workload increases, new servers can be added to increase the capacity of the app.
  • As web-based applications are installed on dedicated servers, there is no need to monitor various client devices. Therefore, the security of these apps is much higher than desktop applications as these are constantly monitored and maintained by dedicated server administrators. Any potential risk or threat to security can, thus, be identified easily and quickly.

Conclusion

Web applications have become a necessity for modern-day businesses. These apps help organizations to streamline their processes, scale up their operations, work across platforms, access information sans geographical and time restrictions, and do a lot more, while significantly decreasing their costs.

Mobile Apps

5 Reasons Why Your Ecommerce Business Needs Mobile Apps

In an age where tiny 4-inch mobile devices can perform millions of tasks, not having a mobile app for your E Commerce business could turn out to be a serious mistake. With an exponential growth in the mobile market size, you will lose a good amount of traffic if you don’t tap the mobile audience any time soon.

So, stop relying on your responsive website to be available for the mobile visitors and make the most of those intuitive mobile apps. Here’s why you need to do this at the earliest!  

Reason #1 – Be a part of the mobile age

Various studies have revealed that customers today prefer shopping on mobile apps than on mobile browsers. From opening a mobile browser to searching a brand or even typing its URL doesn’t seem appealing to the millennial. They prefer easy access to the brands they love. And mobile apps give them this easy access. If your brand fails to be a part of this mobile age, then it will surely lose the customers. And your much-advanced competitors may get the benefit in such a scenario.

Reason #2 – More value to your customers

Mobile apps are loaded with features designed to give your customers more value along with your products. Let’s take an example of the safe, secure and quick payment options that apps come with. These options make the buying process easier and hassle-free for the customers. They are encouraged to shop on an app, then on a random URL which could even land on a phishing site. Moreover, by providing the users a convenient, instant access to their accounts from wherever they are, mobile apps deliver more value to your customers. And they definitely seek that.

Reason #3 – Increased brand loyalty

Think of those things that you can’t really live without and your mobile tops the list. That’s the case for your customers as well. When you get a business app for your eCommerce store, you put your brand in your customers’ hands. A business mobile app means that your brand is with your audience all the time. You can make your brand’s presence felt, even if they are offline. Your logo or app icon will still remind them of your brand. So, you might be out of sight for a while, but certainly not out of their mind and your app’s push notifications will ensure this.

Reason #4 – Get the power of insights

Want to know what products are selling the most? Well, welcome to the world of mobile insights. You can put them to good use to identify your most profitable segments, products, and even offers. The information so obtained could be used to innovate better and to introduce new products and deals in the near future.

Reason #5 – Better business growth

By having a mobile app, you open another revenue channel for your eCommerce business. You took a wonderful step by taking your brick and mortar business to the web, now do yourself a favor and take it to the mobile app arena and increase your company’s online orders. You can even monetize your app and make more money through in-app purchases and advertisements. App users do like the paid features that put them into an exclusive category of customers. Leverage this option and enjoy better sales, more revenues, and better business growth.

At Fortune Minds, we develop smart, innovative mobile applications across iOS, Android and Windows platforms, at affordable packages. Write to us at info@fortuneminds.com or call us at +1-972 968 9025 to drop in an inquiry here.

 
Web Based Solution

Web-based CRM for Small to Medium Enterprises (SMEs)

CRM, or Customer Relationship Management software helps keep on track with your leads, prospects, and clients by keeping a record of your past and present clients, meetings, future prospects and much more.

A CRM system not only keeps your customer data handy but also plays a key role in marketing campaigns while helping you understand your customers’ needs in a more effective manner. An effective CRM system doesn’t always have to be expensive or complicated, and when designed and customized as per your business needs, can make a great deal of difference in how you interact with your clients.

At Fortune Minds, we offer web based CRM software solution to Small to Medium Enterprises (SMEs) to help gain a long-term competitive edge in the market by improving their customer base and sales volume. We deliver excellent web-based, user-friendly CRM systems that can be customized as per your business needs. If you’re still unsure if your business would need a CRM system, we’ve compiled a list of some interesting features of CRMs and reasons that can convince you to opt for one.

  • Flexible and Easy Customization to suit the needs of any business.
  • Open source architecture facilitates hassle-free integration with third-party applications
  • Easy Customization to accommodate additional features to address potential requirements in the future.
  • Quick Deployment across all operating systems preventing complicated deployment processes.
  • Enables end-to-end automation of business operations
  • Effective management of marketing campaigns.
  • Centralized customer database for reliable record-keeping on the cloud platform to prevent data loss.
  • Increasing marketing and operational efficiency.
  • Easy tracking of every single activity related to a specific employee or customer.
  • Reliable Operation and Enhanced Compatibility across multiple platforms and OS.
  • Highly Affordable with low operating and maintenance costs.

In addition to the above-mentioned features, CRM systems also enable businesses to launch data collection and analysis, visualization and presentation of information operations for effective market analytics. CRM systems provide the necessary analytical tools to synthesize customer data gathered from multiple sources and convert it into meaningful insights that are further translated into effective business practices and processes. CRM systems target real-time analytics and personalization of the customer base, making the available data more accessible and manageable.

Why do SMEs need Web-Based CRM systems more than ever?

Small to Medium Enterprises (SMEs) focus on several factors when it comes to investing in effective business management. Web-based CRM systems can be accessed through the internet, thus making it easier for the users to access the data on the go using a mobile device. This skips the time-consuming and complicated task of installing a bulky and expensive software and maintaining it. A small or medium enterprise doesn’t typically own a large server, hardware, or IT personnel set up, thus creating a need for improved ROI using low investment.

The success of any organization depends on how well they communicate with the customers or clients. Considering the current competitive industry, it is essential to capitalize on innovative and newer technological trends to gain a competitive edge over the peers.