Press Release – Frisco-based Fortune Minds is now a ServiceNow Technology Partner

Frisco-based Fortune Minds Inc., an IT service provider that offers end-to-end ServiceNow solutions to Fortune 1000 companies across the globe, is now an Official Technology Partner with ServiceNow Inc.

Launched in 2012, Fortune Minds Inc. has rapidly grown into a full-fledged IT company serving 200+ clients in a short span of 6 years. Currently, the Frisco office of FortuneMinds Inc. houses a team of 25+ ServiceNow certified professionals who had successfully completed 15+ ServiceNow projects till date.

The firm offers IT Service Management (ITSM), IT Financial Management, IT Operations Management, IT Asset Management, Self Service, Integrations and CMDB & Discovery offerings in ServiceNow.

Ravi Polishetty, Co-Founder of FortuneMinds Inc., says, “We increased the cycle time and accuracy of inventory, we automated the infrastructure resources using Asset Management module and improved operational efficiency of our clients’ business processes. We aim to partner with more and more Fortune 500 companies to transform their IT operations.

Fortune Minds Inc. also works with remote clients to develop custom software applications for their internal teams, as well as individual departmental systems such as Customer relationship management (CRM) platforms and Human Resource Management (HRM) systems. The firm has worked with a global client base with teams of expert and certified IT professionals located both onsite and offshore.

Having played a key role in IT infrastructure setup for a global client base, the firm has also partnered with companies such as Toyota and TIBCO to supply ServiceNow resources on a per project basis to address their IT needs, optimize IT systems and help overcome various IT challenges.

About Fortune Minds

Headquartered in Frisco, Texas, Fortune Minds Inc., an IT service provider firm that offers software development of both cloud-based and on-premise applications, mobile application development, IT consulting, staffing, recruitment, testing and technical support services. The firm offers customized IT solutions which are affordable and adaptable to the needs of its global clientbase; with a focus to empower clients towards a better IT infrastructure that contributes to their business growth and development.

Artificial Intelligence for e commerce

How AI can influence ecommerce business?

The rise of Artificial Intelligence (AI) cannot be overlooked. From media to telecommunication, retail, and even e-Commerce, AI is almost everywhere – revolutionizing every facet of the modern world. The truth is, AI is rapidly making its headway in e-Commerce, freeing not just time but resources too.

With the exponential growth in the e-Commerce sector, firms are exploring ways through which AI can streamline their business processes, increased brand competitiveness and improve customer service. This article aims to reflect how AI is set to influence electronic commerce with its current and future applications. Let’s understand how artificial intelligence is changing the rules of the game in online commerce.

Smarter Search & Recommendation Engines:

The beauty of AI lies in innovation. With smarter search options, online customers can easily search for the products they want. Rather than writing algorithms manually or leaving it on the online shoppers to look for the product they seek, AI’s machine learning and analytics enable smarter search with personalized content.

In fact, companies are increasingly analyzing customer behavior on their shopping websites to understand the needs of their customers better and to confidently predict what products they will like to buy based on their past transactions. Recommendation engines now can even search an entire store catalog, suggesting products to customers from inventories that contain thousands of products.

Powerful Chatbots:

One of the easiest ways to win customers online is to be accessible to them 24/7, and with the advent of AI chatbots, it has become a reality. While several companies used to rely on actual persons to chat with their website users, there has been a gradual shift towards programmed bots. And why not? After all, driving conversations in this era of “conversational commerce” has become easier with AI bots.

With rapid advancement, these automated chatbots are now offering an experience that is much more personalized and intelligent than before – making it difficult for many to tell the difference between bots and human reps providing support through chats.

Improved Customer Experiences:

With AI, the days of solely depending on human resources for handling customer service are finally over. One of the finest examples of how AI is reshaping the world of e-Commerce is through better customer service and management.

By utilizing data analytics and demand forecasting, AI programs can collect, analyze, organize and use data to understand the customers and predict their shopping trends, thereby improving conversion rates. This data can then be used for personalized marketing campaigns to win more customers while enhancing merchandise, retail, inventory, and delivery processes.

Better Inventory Management:

AI’s predictive analytics and machine learning algorithms help a great deal in automating warehouse operations. With programs that can collect customer data, track buyer’s purchase history, deliver high-intelligent analytics, companies and retailers can now get information about all those elements that have an impact on demand and predict real-time and future inventory requirements without making it a time-consuming task.

Final Thoughts

While e-Commerce is the future of retail, AI is the future of e-Commerce. With a growth trend that is not likely to subside any time soon, delivering a great online shopping experience will only be a sustained reality if online stores adopt AI on time.

Inspire your business

Learning from the Leaders: Amazon’s IT Efforts that Inspire your Business

From a bookseller to a leading technology provider – the journey of Amazon.com Inc. over the past two decades has surely been a momentous one. Ever since it went live in 1995, Amazon has redefined how people could use the Web.

However, all this couldn’t have been a reality in the absence of robust IT support and significant efforts in the direction of leading a change bigger than what the world had seen back then. From e-readers to online grocery shopping, video streaming service, and much more – Amazon has introduced technological advancement on many fronts.

Inspiring businesses worldwide, this Seattle-based company has a strong customer base all over the world. And the success story of Amazon has many key learnings for the businesses of today. Let’s take a quick look at some of the Amazon’s IT efforts that continue to shape the world and continue to inspire modern-day businesses:
Amazon drives innovation.

A tech innovator in every sense, Amazon drives innovation. As Amazon CEO Jeff Bezos said at Recode’s Code Conference in 2016 that Amazon has the “gold standard culture for innovation and pioneering work.” With a culture for innovation focused on improving customer experience, driving operational effectiveness and developing new business models, Amazon has succeeded remarkably in a variety of product categories.

By focusing on what the customers really want and what they will be willing to pay for, the company has led innovation far and wide. Not being afraid of new ideas, the company introduces novelty with sophistication, whether it is robotics or speed fulfillment. And being involved in too many things isn’t a challenge here. The company is making headways in a variety of realms, including cloud computing, natural language processing, retail, devices and a lot more.
It is not afraid of failure.

If there is one thing that Amazon isn’t afraid of, then it has to be failure. Several projects started by the company have failed over the course of the past two decades, but nothing has stopped it to reinvent, move on and succeed after failures. The risk-taking ability and the desire to make the most of the world of IT even led to the discovery of Amazon Web Services.

Even Bezos isn’t hesitant to admit that the growth achieved by Amazon is due to the failures that it has faced. To quote him, “If you’re going to take bold bets, they’re going to be experiments, and if they’re experiments, you don’t know ahead of time if they’re going to work. Experiments are by their very nature prone to failure. But a few big successes compensate for dozens and dozens of things that didn’t work.”
It embraces external trends.

In an era where many technology giants have become obsolete because of their reluctance to change, Amazon has been different. The company very well realized the power that external trends hold and is confidently moving in the direction of latest IT developments.

In a 2017 annual letter to the company’s shareholders, Bezos wrote about “embracing external trends”. The company is training its workforce to become proficient at AI. From running courses on machine-learning to hosting talks from in-house experts, Amazon understands that cultivating the rapidly evolving machine-learning culture is the need of the hour.

And the company’s revolutionary smart speaker, the Echo, and its voice-controlled intelligent personal assistant service, Alexa are a demonstration of the IT efforts of the company, even when it did not have the artificial intelligence prowess needed to achieve what it did.

Business Benefits

Business Benefits of ERP Software for SMEs

Enterprise Resource Planning (ERP) software helps businesses to better manage and automate all those processes which are important for the survival and growth of the organizations. These processes include technology, human resources, and services.

The ever-increasing rate of competition in the present time, calls for a proactive approach towards business management. Overcoming market challenges that organizations are often exposed to has become a necessity today. This is where an ERP solution comes into the picture and helps.

It brings together different business processes and focuses on business effectiveness by improving the flow of data. In essence, Enterprise Resource Planning software provides real-time access to your data and analyzes processes as efficiently as possible.

There are several ways in which ERP systems have proved to be a useful investment for businesses.

Here’s a look at some of the key features of ERP software:   

• Real-time and effective monitoring of demand, supply, logistics, and distribution

• Protecting crucial business data through high-end security systems in place

• Better workload planning and management

• Streamlining production processes and cycles

• Improving financial analysis and reporting

• Better human resource, workforce and talent management

• Increasing customer satisfaction through improved service

• Transforming data into useful business-critical information for easier decision making

When used sensibly, an ERP software package can do wonders in increasing the productivity and profitability of a business, and can considerably contribute to its quick and successful growth.

Why do SMEs need ERP systems?

Small and medium enterprises (SMEs) have a lot of things to be handled at once. They need better management more than anything else. However, managing all the departments in an efficient and effective way could turn out to be a complex and time-consuming task.

All the departments in an SME should have availability of useful data, with easy, anytime access. But, that’s no easy feat. It requires proper handling of routine business operations, administration, along with accurate inventory management, ensuring on-time project delivery, complying with legal matters, better vendor management, improved financial management, employee retention, and a lot more.

ERP systems help SMEs to streamline all the business data, process it into information, and make it available within the entire organization. This results in more productivity, and eventually, it leads them to better growth and success.

At its core, ERP helps SMEs drive improvements by addressing concerns in a proactive manner.
When a business has an ERP solution, it gives its employees the power to access meaningful and actionable information quickly and easily. It also eliminates redundancy in processes and duplication of data, making it sure that every department gets the information it needs, without any resource wastage.
To sum it up, SMEs need efficient options to manage their businesses better. Companies all over the world are realizing the benefits of ERP in realizing better growth and revenues in the long run.

With a growing economy to support their aspirations, SMEs are aiming for incredible revenue growth and profits at present. However, the failure to implement well-managed ERP solutions could be an obstacle when it comes to achieving these goals. Thus, agility is a quintessential aspect that needs the focus of modern-day organizations. SMEs need to be quick enough to implement a high-end ERP system and reap its benefits at the earliest.

If what you just read seems like Greek and Latin, Fortune Minds is here to make your IT transformation efforts a cakewalk. Write to us at info@fortuneminds.com or call us at +1-972 968 9025 to drop in an inquiry here.